When you make a booking with Hush Hush Glamping you are entering an agreement with us. Please read our terms and conditions of booking below.
We accept the following forms of payment: Stripe Credit or Debit Card Payment or Paypal. A deposit is required at the time of booking with full payment required 14 days before your stay.
Arrival & departure:
Check is from 3pm on the day of your arrival. Check out is by 10am on the day of your departure. We will be up shortly after 10am to turn the accommodation over so you must ensure you leave by this time. The key must be left inside the pod when you leave.
Special Covid-19 Cancellation Policy
If Government restrictions mean that you are unable to travel, or we must close temporarily as a result of Covid-19, we will happily reschedule your stay up to 12 months after your original stay. (An additional charge may apply for different seasons.) See further information in our Covid 19 Guarantee.
Cancellation by guest:
After your stay is booked, our agreement is a legal contract and deposit(s) paid to us are non-refundable; so you may wish to take out cancellation insurance. You may request to cancel your stay for a refund, minus the deposit payment when we are given at least 2 weeks notice prior to your stay. Or, you may swap to an alternate date when we are given at least 2 weeks notice. Please note that there could be an additional charge depending upon the new date you select due to seasons being priced differently. Bookings due to commence within 2 weeks will not qualify for changing dates or a refund.
Cancellation by Hush Hush Glamping:
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. If this were to happen, we would offer you an alternative date or a full refund.
No pets are permitted.
Damages and Breakages:
Please take care when staying in our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repairs if the damage or breakage is significant. We may also make an additional charge if you did not report any significant breakages/damage.
We do not accept any liability for any damage, loss or injury to any member of your group or any possessions or vehicles, unless proven to be caused by a negligent act by ourselves.