Our terms and conditions of booking are as detailed below.
Special Covid 19 Guarantee
See further information about changes to your stay as a result of Covid 19 in our Covid 19 Guarantee.
18 years+ Only:
As an adult only site, no persons under the age of 18 years are permitted to stay including babies, infants and children. Persons found to be breaking this rule will be asked to leave immediately and billed for additional cleaning costs.
No pets are permitted. Persons found to be breaking this rule will be asked to leave immediately and billed for additional cleaning costs.
Day guests are not permitted to the accommodation unless you have sought written consent from us in advance of your stay.
We accept the following forms of payment: Stripe Credit or Debit Card Payment or PayPal. A minimum 25% deposit is required at the time of booking, with full payment required 14 days before your stay. If balance payment is not completed, you may lose your deposit and the booking.
Checking In & Out:
Hare's Form: Check In is after 4pm & Check Out is by 10am
Huacaya's Cush: Check In is after 3pm & Check Out is by 9am
Once you have booked a stay, deposit(s) paid to us are non-refundable. Full balance payments are non-refundable. You may request to cancel your stay for a refund, minus the deposit payment, when we are given at least 2 weeks notice prior to your stay. You may swap to an alternate date up to 4 weeks before your stay at a charge of £25. The new dates will be dependent upon our availability and an additional charge may apply for different seasons. If Hush Hush Glamping must cancel your booking due to your accommodation being unavailable for reasons beyond our control, we would offer you an alternative date, alternative accommodation or a full refund.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
Damages and Breakages:
Please look after our accommodation when staying as a lot of love and care have gone into creating these spaces. You are responsible for any damage or breakages that you cause to the accommodation and its contents. In the event breakages or damage occurs, you must inform us immediately. We do not typically charge for small breakages. However, we may charge you for repairs if the damage/breakage is significant or you did not inform us.
Unless it is proven to be caused by a negligent act by us, we do not accept any liability for any damage, loss or injury to any member of your group, possessions or vehicles.