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Terms & Conditions

Our terms and conditions of booking are as detailed below.

Special Covid 19 Guarantee

See further information about changes to your stay as a result of Covid 19 in our Covid 19 Guarantee

18 years+ Only:

As an adult only site, no persons under the age of 18 years are permitted to stay including babies, infants and children. Persons found to be breaking this rule will be asked to leave immediately and billed for additional cleaning costs. 

Pets: 

No pets are permitted. Persons found to be breaking this rule will be asked to leave immediately and billed for additional cleaning costs. 

Day Guests: 

Day guests are not permitted to the accommodation unless you have sought written consent from us prior to your stay. 

Payments:

We accept the following forms of payment: Stripe Credit or Debit Card Payment or PayPal. A minimum 25% deposit is required at the time of booking, with full payment required 14 days before your stay. If balance payment is not completed, your booking will be cancelled and your deposit retained by Hush Hush Glamping.  

Checking In & Out: 

Check In is between 4pm - 9pm 

Check Out is by 10am 

Capacity: 

Please do not exceed the total number of persons permitted to stay in the accommodation. If your party arrives with more persons than the accommodation permits, the additional person(s) will be asked to leave immediately. 

Noise: 

Both pods are situated in a quiet and peaceful location on a family farm. Therefore, we request that noise is kept to a respectable level and the use of amplified music via speakers is prohibited. 

BBQs, Candles & Fires: 

We provide small BBQs for use between the months of April - September. Disposable BBQs, chimneas, fire pits and other open fires are not permitted in order to keep the crops, animals and accommodation safe from damage and harm. A log burner is provided in Hare's Form which may be used as per the instructions provided inside the pod. Candles are not permitted inside or outside the accommodation; ample lighting is provided. 

Safety: 

As Hush Hush Glamping is sited on a working farm, machinery may be in operation from time to time. Please be aware of this and ensure your party is aware that it is your responsibility to keep clear of such machinery in order to avoid injury. 

Leaving the space clean & tidy: 

We pride ourselves on our high standards of cleanliness and presentation. To ensure we can maintain this for every guest, we ask that you do the following before you check out; ensure that all rubbish is placed into appropriate bins, crockery/cutlery/utensils/saucepans are washed and put away and all used towels are placed inside the shower. If the accommodation is left in such a manner that causes excess cleaning, we reserve the right to charge the guest for these additional costs. 

Cancellation:

Once you have booked a stay, deposit(s) paid to us are non-refundable. Full balance payments are non-refundable. You may request to cancel your stay for a refund, minus the deposit payment, when we are given at least 2 weeks notice prior to your stay. You may swap to an alternate date up to 8 weeks before your stay at a charge of £25. The new dates will be dependent upon our availability and an additional charge may apply for different seasons.

Bookings cannot be transferred to other guests that are not detailed on the booking form. 

 

If Hush Hush Glamping must cancel your booking due to your accommodation being unavailable for reasons beyond our control, we would offer you an alternative date, alternative accommodation or a full refund. We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

Damages and Breakages:

Please look after our accommodation when staying as a lot of love and care have gone into creating these spaces. You are responsible for any damage or breakages that you cause to the accommodation and its contents. In the event breakages or damage occurs, you must inform us immediately and prior to you checking out. This can be done via text (to 07882135027) or email (to info@hushhushglamping.co.uk). We do not typically charge for small breakages. However, we may charge you for repairs if the damage/breakage is significant or you did not inform us via text or email before checking out. 

Liability:

Unless it is proven to be caused by a negligent act by us, we do not accept any liability for any damage, loss or injury to any member of your group, possessions or vehicles.